Shipping and Returns Policy
Shipping Information
Thank you for choosing Wish4FairTrade as your preferred destination for ethically sourced products. Our commitment to quality and responsible trade extends to our shipping and returns policies, ensuring your satisfaction every step of the way.
Exclusions
In our endeavour to provide you with the best service, we wish to ensure that you are informed about the exclusions related to our next-day delivery service. This service, unfortunately, does not include deliveries on Sundays and is subject to certain UK postcodes. For your convenience, here are some of the postcodes where next-day delivery is not available:
| Postcode | Order Value < £150 | Order Value > £150 | Carriage Charge |
|---|---|---|---|
| AB10-16, AB21-25 | Not available | Not available | Not applicable |
| HS1, HS2 | Not available | Not available | Not applicable |
International Deliveries
At Wish4FairTrade, we take pride in serving a global community of conscious consumers. For our esteemed customers outside the UK, we offer international shipping options that cater to your location. Shipping costs for European destinations will be calculated and displayed during the checkout process, enabling you to make an informed decision. For orders destined beyond Europe, our dedicated team will promptly provide accurate delivery charges upon receipt of your order, ensuring a transparent and seamless experience.
Returns Information
Your satisfaction is our top priority, and we are committed to maintaining the highest standards of quality and service. While we are confident in the products we offer, we recognise that individual preferences may vary. Our returns policy is designed to accommodate your needs:
For non-chilled and non-frozen items, returns are accepted within 30 days of purchase. To initiate a return, please follow these straightforward steps:
- Ensure that the item(s) are in their original condition and packaging.
- Include a copy of the invoice, clearly indicating the reason for the return.
- Securely package the goods to prevent any damage during transit.
For your convenience, we offer the option of arranging a collection for your return items. Please note that a nominal charge will apply based on the rates set by our trusted logistics partner. This charge helps cover the costs associated with processing your return and maintaining our minimal mark-up policy.
Contact Us
We highly value your feedback and are committed to delivering exceptional customer support. If you have any questions,concerns, or require assistance, our courteous and knowledgeable team is available to help. Please do not hesitate to Contact Us at your convenience.
Thank you for being a valued member of the Wish4FairTrade community. Your thoughtful choices positively influence global trade and empower artisans around the world. We wish you a pleasant shopping experience!
